Refund Policy

Subscription fees, platform access fees, onboarding fees, activation fees, and setup fees are generally non-refundable once service access has been provisioned, implementation has started, or reserved capacity has been allocated.

If a user chooses not to use the service after activation or after project resources have been assigned, that decision does not automatically create refund eligibility.

Payments for consulting, implementation, configuration, workflow design, integrations, training, custom development, campaign setup, or other professional services are generally non-refundable for work already completed, scheduled, or materially committed.

Where a project is cancelled before work begins and before any service capacity has been allocated, we may review the matter and determine whether a partial refund is appropriate after deducting administrative, planning, or payment processing costs already incurred.

If you believe you were charged incorrectly, charged more than once, or billed in error, contact us promptly at hello@aarohanai.com with the invoice number, payment date, amount, and a short explanation of the issue.

Verified duplicate or erroneous charges will be corrected or refunded through the original payment method where reasonably possible.

Refund or cancellation requests should be submitted in writing to hello@aarohanai.com. Each request should include the customer name, registered email, invoice or order reference, service purchased, payment proof, and the reason for the request.

Triostack Technologies Pvt. Ltd. will review the request in light of the signed terms, delivery status, platform provisioning, and work completed. Approved refunds, if any, are typically processed within a reasonable operational period after approval.